Cancellation Policy
Last updated July 10, 2026
We reserve your appointment time exclusively for you. To be fair to our therapists and other guests, we ask that you review our cancellation policy before booking.
Rescheduling
If you are unable to make your appointment, please call us at 310-569-0201 to reschedule. We do not offer refunds for cancelled appointments.
Late Cancellations
Cancellations made with less than 24 hours' notice may be subject to a fee of up to 50% of the scheduled service price.
No-Shows
Missed appointments without notice will be charged 50% of the scheduled service price.
Late Arrivals
If you arrive late, we will do our best to accommodate you, but your session may be shortened to respect the next guest's appointment, and the full service price will still apply.
Refunds
Prepaid services that are cancelled with proper notice are eligible for a full refund to the original payment method. Refunds are processed through our secure payment provider and may take several business days to appear.
Questions about this policy? Reach us at 310-569-0201 or visit us at 700 Washington Blvd., Marina Del Rey, CA 90292.